Legal
Last Updated: August 2026
Astivara Technologies Sdn. Bhd. (“Astivara”, “we”, “our”) is committed to protecting the privacy of individuals who interact with our website, services, and communication channels. This Privacy Policy explains how we collect, use, and safeguard personal information.
Astivara Technologies may collect information voluntarily provided by users, including name, email address, phone number, company or business information, enquiry information, customer support information, messages sent through WhatsApp or other communication channels, information submitted through website forms, and technical information necessary for operating and securing our services.
When users communicate with Astivara through WhatsApp, we may process the WhatsApp phone number, message content, enquiry details, conversation history, attachments voluntarily submitted by the user, and message status information where provided by the WhatsApp Business Platform.
Astivara may use AI-powered systems to assist with customer enquiries. Not every conversation is entirely handled by AI — human staff may be involved at any stage.
Information collected may be used to provide requested services, respond to enquiries, manage customer relationships, improve products and services, operate AI and automation services, and meet legal and regulatory obligations.
Astivara Technologies Sdn. Bhd.
Email: contact@astivara.com